Experience Lead – Retail Pet Care & Service

Comunidade Metodista; Nashua (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid weekly

Full time hours

Health benefits

401k

Tuition assistance

Associate discounts

Paid time off for fulltime associates

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role shares responsibility for the safety of people and pets and store cleanliness, merchandising and associate engagement, with leadership

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability; evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development.
• Delegates and validates daily tasks completion.
• Leads when acting as Leader on Duty.
• Addresses associate concerns and promotes engagement.

Skills

Retail leadership

Customer service

Communication

Time management

POS systems

Computer proficiency

Tools

POS systems

Job description

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role shares responsibility for the safety of people and pets and store cleanliness, merchandising and associate engagement, with leadership