Experience Lead: Beauty Retail & Services

Ulta Beauty, Inc.; Maryland; Hybrid; USD 85,962,000 - 106,020,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and managers. You will drive guest experience, retail sales, and services while maintaining store standards and a culture of accountability.

Leading through Ulta Beautys mission, you will develop talent, ensure top-line growth, and deliver exceptional guest service across makeup, skincare, and boutique offerings in a dynamic retail environment.

Qualifications

• Bachelors degree is preferred.
• Cosmetology license and/or a cosmetology management license where required by state law.
• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience.
• Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Cosmetology management: advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements.

Responsibilities

• Promote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the stores services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

Skills

Team leadership

Guest service

Retail management

Communication

Education

Bachelor7s degree (preferred)

Cosmetology license (where required)

Tools

POS system

Microsoft Office

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and managers. You will drive guest experience, retail sales, and services while maintaining store standards and a culture of accountability.

Leading through Ulta Beautys mission, you will develop talent, ensure top-line growth, and deliver exceptional guest service across makeup, skincare, and boutique offerings in a dynamic retail environment.