Experience Guide: Front Desk, Spa Welcome & Perks

Thenowmassage; Laguna Niguel (CA); Presencial; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance reimbursement

Paid sick leave

Paid vacation time

70% off massages

Discounts on retail products

Free parking

Coffee, tea, and snacks

Descripción de la vacante

The NOW Massage Laguna Niguel is seeking warm, energetic Experience Guides (front desk receptionists) to create a welcoming, spa-like atmosphere for guests. You will greet visitors, explain services, and help guests choose memberships and products in a friendly, efficient manner.

As part of a family-owned brand, you will contribute to a calm, restorative environment and support a team that values honest communication and guest care across shifts, including weekends.

Formación

• Detail-oriented with the ability to multitask.
• Efficient and productive in a fast-paced environment.
• Friendly, outgoing, and genuinely happy to be around people.
• Positive teammate with strong communication and listening skills.
• Comfortable with computers, basic math, and handling money.
• Available to work a minimum of one weekend shift.

Responsabilidades

• Greet guests and set the tone at the front desk.
• Answer phones and describe services and products.
• Book appointments and promote memberships.
• Open and close the boutique according to SOPs.
• Own the appointment book and manage changes, cancellations, and re-bookings.
• Promote and explain services, enhancements, memberships, retail products, promotions, policies, and parking.
• Handle guest questions promptly and professionally.

Conocimientos

Detail-oriented

Multitasking

Fast-paced work

Friendly demeanor

Communication

Listening

Computers

Money handling

Weekend availability

Descripción del empleo

The NOW Massage Laguna Niguel is seeking warm, energetic Experience Guides (front desk receptionists) to create a welcoming, spa-like atmosphere for guests. You will greet visitors, explain services, and help guests choose memberships and products in a friendly, efficient manner.

As part of a family-owned brand, you will contribute to a calm, restorative environment and support a team that values honest communication and guest care across shifts, including weekends.