Experience Guide (Front Desk Associate)

The NOW Mount Pleasant; Mount Pleasant (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Diversity in the workplace

Team member discounts

Career growth opportunities

Competitive compensation + generous commissions

Aesthetically inspiring work environment

Job summary

The NOW Mount Pleasant is seeking an Experience Guide to manage the guest experience and ensure seamless daily operations. Responsibilities include greeting guests, booking appointments, and driving sales of services and memberships.

The ideal candidate should have strong guest service skills and sales experience, with a friendly demeanor. Flexible hours are expected, including evenings and weekends. This role offers opportunities for career growth and a supportive team environment.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Strong communication skills including actively listening and empathizing.
• Enjoy working with people and possess a friendly and outgoing personality.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive sales through educating guests.
• Accurately book, edit, and cancel appointments.
• Open/close the boutique according to procedures.
• Resolve guest issues effectively.

Skills

Sales experience

Customer service skills

Communication skills

Problem-solving skills

Job description

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• **Please list your hours of operations and shift hours

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.