Experience Expert: Mobile Retail & Service

T-Mobile; Los Angeles (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Health insurance

Paid time off

Annual holidays

Job summary

T-Mobile in Los Angeles is seeking Experience Experts to deliver best-in-class customer service while applying retail expertise. You will use new systems and tools for solving customer needs, with a product roadmap designed for these locations and a team-based culture geared to award results.

You'll receive curated training and ongoing development to perform and grow, joining peers in Customer Service and Engineering to create fast, effective resolutions and a premier shopping experience.

Qualifications

• Strong customer service skills and a passion for delivering a world class shopping experience.
• Retail sales experience in high volume environments.
• Excellent organization, multi-tasking and attention to detail.
• Ability to acclimate teams to unique events and environments.
• Basic math and calculator proficiency required.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems.
• Complete ongoing training to act as subject matter expert.
• Leverage digital tools in customer interactions and onboarding.
• Collaborate with teammates to foster a sales and service culture.
• Demonstrate capability in achieving sales and service metrics.

Skills

Customer service

Retail sales

Organization

Training

Math proficiency

Education

High School Diploma/GED

Job description

T-Mobile in Los Angeles is seeking Experience Experts to deliver best-in-class customer service while applying retail expertise. You will use new systems and tools for solving customer needs, with a product roadmap designed for these locations and a team-based culture geared to award results.

You'll receive curated training and ongoing development to perform and grow, joining peers in Customer Service and Engineering to create fast, effective resolutions and a premier shopping experience.