Senior Mobile Expert: In-Store Tech & Service Leader

T-MOBILE USA, Inc.; Los Angeles (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Guaranteed $20/hour inclusive of base pay and incentives

Job summary

T-MOBILE USA, Inc. is looking for highly skilled Experience Experts in Los Angeles to provide top-tier customer service while working in retail stores. Experts will collaborate with teams across Customer Service, Engineering, and store leadership to ensure a seamless customer experience.

Ideal candidates will possess strong customer service skills, retail sales experience, and the ability to excel in a dynamic environment. The role offers an hourly base pay of $30, with an annual incentive target of $7,200 and additional benefits.

Qualifications

• 12+ months tenure as a Mobile Expert, Elite Account Expert, or Elite Tech Expert.
• Consistently performs above company average in sales metrics.
• Ability to work in various settings and fast-paced environments.

Responsibilities

• Sells products and services based on customer needs.
• Resolves customer pain points in one interaction.
• Completes ongoing training for skill development.

Skills

Strong customer service skills

Retail sales experience

Strong organization and multitasking

Communication skills

Basic math proficiency

Strong problem-solving skills

Education

High School Diploma or GED

Job description

T-MOBILE USA, Inc. is looking for highly skilled Experience Experts in Los Angeles to provide top-tier customer service while working in retail stores. Experts will collaborate with teams across Customer Service, Engineering, and store leadership to ensure a seamless customer experience.

Ideal candidates will possess strong customer service skills, retail sales experience, and the ability to excel in a dynamic environment. The role offers an hourly base pay of $30, with an annual incentive target of $7,200 and additional benefits.