Experience-Driven Store Operations Leader

Home Depot; Danvers (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Danvers. You will lead the Order Fulfillment and Receiving workflows, coach associates, and ensure safety, SOP adherence, and operational standards across the store.

As MOD and a key owner of daily execution, you will drive customer service excellence, recruit and develop staff, and partner with leadership to uphold training and safety programs while maintaining strong store performance and

Qualifications

• Experience in retail operations and store leadership.
• Ability to coach associates on company policies, safety procedures, and customer service.

Responsibilities

• Lead D93 Receiving and D94 Order Fulfillment workflows to meet SLAs.
• Coach and develop associates; assist with recruitment and staffing.
• Ensure safety compliance, hazmat procedures, and SOP adherence.
• Open/Close operations; balance registers and communicate daily priorities.

Skills

Customer service

Leadership

Coaching

Safety procedures

SOP adherence

Training

People management

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Danvers. You will lead the Order Fulfillment and Receiving workflows, coach associates, and ensure safety, SOP adherence, and operational standards across the store.

As MOD and a key owner of daily execution, you will drive customer service excellence, recruit and develop staff, and partner with leadership to uphold training and safety programs while maintaining strong store performance and