Experience-Driven Leasing Consultant for Student Housing

The Scion Group; Oxford (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Discretionary annual bonus

Job summary

The Scion Group seeks an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at a designated property in the United States. This versatile role supports customer experience, tours, community events and sales initiatives to enhance resident satisfaction.

The ETM will work in a fast-paced, collegiate environment with strong emphasis on teamwork, problem solving and a positive, professional presence on-site.

Qualifications

• Customer-centric mindset
• Agility & flexibility in a changing environment
• Great communication and interpersonal skills with a diverse population
• Reliability and self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

• Prioritize interactions and communication with customers; provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting and executing customer experience initiatives and engagement initiatives
• Always represent the community positively and professionally, both in and out of the office
• Demonstrate proficiency with general community, market and policy knowledge
• Log, file and retrieve customer packages
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

Skills

Customer service

Interpersonal skills

Communication

Reliability

Organization

Job description

The Scion Group seeks an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at a designated property in the United States. This versatile role supports customer experience, tours, community events and sales initiatives to enhance resident satisfaction.

The ETM will work in a fast-paced, collegiate environment with strong emphasis on teamwork, problem solving and a positive, professional presence on-site.