Student Housing Leasing & Experience Specialist

The Scion Group; Knoxville (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Scion Group is hiring an Experience Team Member (ETM) at our Knoxville property. This role blends marketing, relationship building, administration and customer service in a fast-paced, collegiate environment.

The ETM excels in communication, problem solving and teamwork, supporting tours, engaging residents and promoting amenities while coordinating with maintenance and office operations to ensure a positive community experience.

Qualifications

• Customer-centric mindset
• Agility & flexibility with a changing environment
• Excellent communication and interpersonal skills
• Reliability and self-discipline
• Availability during summer, holidays, and Turn periods

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Job description

The Scion Group is hiring an Experience Team Member (ETM) at our Knoxville property. This role blends marketing, relationship building, administration and customer service in a fast-paced, collegiate environment.

The ETM excels in communication, problem solving and teamwork, supporting tours, engaging residents and promoting amenities while coordinating with maintenance and office operations to ensure a positive community experience.