Experience Design Lead: Strategic UX for Enterprise Platforms

JPMorganChase; Palo Alto (CA); On-site; USD 210,000 - 320,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking an Experience Design Lead, Vice President in Infrastructure Platforms Foundational Services to shape user experiences across products. You will lead strategic design initiatives, mentor designers, and collaborate with cross-functional teams to deliver accessible, world-class solutions.

You will define experience strategy across multiple domains, drive inclusive design practices, and balance automation with user control, ensuring resilience and measurable customer

Qualifications

• 5+ years of experience in user experience design leadership.
• Experience designing for highly technical platforms and enterprise environments.
• Strong accessibility and inclusive design experience across products.
• Ability to translate complex engineering ecosystems into clear design direction for stakeholders.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Define and lead the experience design strategy for Infrastructure Platforms Foundational Services, aligning design priorities to business goals, platform strategy, operational resilience, and measurable customer outcomes.
• Ensure end-to-end service and product journeys are considered across Foundational Services, including Storage, Network Services, Data Protection & Recovery, and Data Center Services.
• Partner across SRE & Automation, Production Services, Risk & Controls, and adjacent Infrastructure Platforms domains to create consistent, connected experiences across shared platforms, touchpoints, and handoffs.
• Develop and institutionalize service design artifacts, journey maps, service blueprints, standards, and reusable interaction patterns that improve usability, accessibility, scalability, and consistency across enterprise infrastructure experiences.
• Use research, journey analysis, operational data, and customer feedback to identify friction points, inform prioritization, and improve experiences across multiple product and service areas.
• Partner with engineering and architecture teams to design trustworthy technology-enabled and AI-enabled interaction models that balance automation, transparency, control, and operational safety.

Skills

UX design leadership

Experience design strategy

Inclusive design

Executive communication

Technical literacy (APIs/microservices

Leadership of initiatives

Design systems

Tools

Figma

Sketch

Job description

JPMorganChase is seeking an Experience Design Lead, Vice President in Infrastructure Platforms Foundational Services to shape user experiences across products. You will lead strategic design initiatives, mentor designers, and collaborate with cross-functional teams to deliver accessible, world-class solutions.

You will define experience strategy across multiple domains, drive inclusive design practices, and balance automation with user control, ensuring resilience and measurable customer