Lead Experience Designer

Kyndryl; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Kyndryl is seeking a Lead Experience Designer for Kyndryl Vital to own design workstreams end to end—from research and requirements definition through prototyping and delivery. You will collaborate with clients, engineers, data scientists and consultants to create cohesive experiences, dashboards, and enterprise applications, including AI-enabled workflows.

You will map journeys, build service blueprints, advocate for accessible, inclusive design, and apply AI-powered tools to accelerate

Qualifications

• Lead design workstreams from discovery through delivery on client engagements.
• Design for human/AI collaboration with agentic workflows and clear user control.
• Conduct and apply generative and evaluative research to inform design decisions.
• Facilitate co-creation through workshops with stakeholders.
• Deliver dashboards, enterprise web apps, and information visualizations.

Responsibilities

• Own research, requirements, prototyping, and delivery across client engagements.
• Advocate for accessible, inclusive design and ethical use of AI.
• Collaborate with engineering, data science, and consulting teams to ensure cohesive experiences.
• Present design decisions with clear storytelling and rationale throughout the project lifecycle.

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Lead Experience Designer at Kyndryl Vital, you will own design workstreams end to end – from research and requirements definition through detailed design documentation, prototyping, and delivery. You will work directly with clients to understand their users and their business, lead design reviews, advocate for design decisions with internal and external stakeholders, and collaborate with engineering, data, and consulting teams to ensure a cohesive experience. You will use stakeholder and user feedback to iterate and refine solutions to a high standard of quality and usability.

An increasing share of our work involves designing how people work with AI – including agentic systems that plan, act, and hand work back to humans. You will map journeys and build service blueprints that span human and AI actors, design agentic workflows and human-in-the-loop hand-off moments, and define interaction patterns for systems that are non-deterministic: handling latency, ambiguity, uncertainty, and error states in ways that keep users informed and in control. You will help establish our best practices for visualizing, prototyping, and evaluating human/AI interaction, and you will bring a clear point of view on where automation serves people and where it doesn't.

This is not an AI-only role. Our clients run the world's critical systems, and your portfolio of work will also include dashboards, web and enterprise applications, design systems, service design, and client-facing presentations and workshops. We are looking for a strong generalist designer who can extend proven human-centered methods into the agentic era – not a specialist who only works on one class of problem.

What You Will Do

• Lead design workstreams: own discovery through delivery on client engagements, producing journey maps, service blueprints, flows, wireframes, and low-to-high fidelity prototypes appropriate to the problem.
• Design for human/AI collaboration: define agentic workflows, human-in-the-loop validation and hand-off moments, and interaction patterns for non-deterministic system behavior – latency, ambiguity, and graceful error recovery – with transparency and user control as defaults.
• Conduct and apply research: plan and run generative and evaluative research, including research into how users build (or lose) trust in AI-driven features, and translate findings into design decisions.
• Facilitate co-creation: lead workshops and collaborative sessions that align client stakeholders, balancing desirability with technical feasibility alongside engineers, data scientists, and creative technologists.
• Deliver traditional experience work: design dashboards, enterprise web applications, and information visualizations, and produce clear, persuasive client presentations.
• Communicate and advocate: present design decisions with clear storytelling and rationale; lead design reviews and build alignment across the full lifecycle from discovery to delivery.
• Champion responsible design: advocate for accessibility, inclusion, and ethical use of AI, ensuring experiences are equitable and that automated behavior is appropriately transparent to the people it affects.
• Use AI in your own practice: apply AI-powered design and research tools to accelerate iteration while maintaining quality, judgment, and craft.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive yo