Senior Cloud TAM: Strategic Technical Advisor

Amazon Web Services, Inc.; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer to Enterprise customers. You will collaborate with engineers and service teams to drive adoption of AWS services and reduce risk, while communicating with senior leadership on incidents and trade-offs.

You will travel about 10% or more to meet with customers and represent AWS environments, ensuring operational health and alignment with customer business goals.

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting, but you will work with engineers and service teams to see issues through to resolution.
• You will craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS, Lambda, CloudFront CDN, IoT, and more, and discuss incidents and risk with senior leadership.

Job description

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer to Enterprise customers. You will collaborate with engineers and service teams to drive adoption of AWS services and reduce risk, while communicating with senior leadership on incidents and trade-offs.

You will travel about 10% or more to meet with customers and represent AWS environments, ensuring operational health and alignment with customer business goals.