Technical Account Manager

NextDeavor; Lehi (UT); Hybrid; USD 42,691 - 53,354; Full time

Benefits offered by this job

Health, vision, and dental benefits

Paid sick leave eligibility

Optional 401k Plan

Job summary

A leading consulting firm is seeking a Technical Account Manager to join their team in Lehi, Utah. This hybrid role involves acting as a trusted partner for clients, ensuring satisfaction and managing expectations across all levels. Candidates should have a Bachelor's degree and at least seven years of experience in consultative or customer support roles, with strong communication skills. The position offers a competitive pay range of $30.99 - $38.73 per hour, with the potential for extended or permanent employment.

Qualifications

• At least seven years of full-time experience in consultative, development, customer support roles.
• Very strong written and verbal communication skills in English.
• Proven presentation skills for high-profile customer calls.

Responsibilities

• Act as a central point of contact for customer satisfaction.
• Maintain communication with teams and manage expectations.
• Translate business needs into technical plans.

Skills

Customer-facing experience

Analytical problem solving

Project management

Cross-functional collaboration

Value selling

Strong written and verbal communication in English

Education

Bachelor's degree in a related technical field or equivalent experience

Tools

Experience Manager

GenStudio

Workfront

Job description

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor.

Benefits You’ll Love

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Technical Account Manager

You will serve as a trusted technical partner who helps the client realize value from enterprise marketing and experience solutions. You will work directly with customers and stakeholders across technical and executive levels to drive adoption, operational health, and upgrades. This role is Hybrid (Lehi office strongly preferred) but is open to Remote candidates in the Mountain Time Zone.

Here’s How You’ll Make an Impact on the Team

• Act as a central point of contact to ensure high levels of customer satisfaction
• Maintain regular communication with external and internal teams and manage expectations
• Engage with Director- and VP-level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize product performance and customer adoption
• Lead customers through complex environment changes and upgrades
• Supervise management of technical critical issues and customer concerns
• Share proactive notifications and recommendations about upcoming releases and potential impacts
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables, and guidelinesContinuously develop both technical and soft skills

Here’s What You’ll Need to Be Successful in This Role

• Bachelor’s degree in a related technical field or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support, or related roles in marketing technology
• Very strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Customer-facing experience in enterprise projects
• Competency in analytical problem solving, project management, cross-functional collaboration, and value selling
• Technical experience and familiarity with Experience Manager, GenStudio, and Workfront (or equivalent solutions)

Here’s What Else Might Help You Out

• Additional language skills beyond English
• Demonstrated ability to adapt quickly to new technologies

Pay Range

$30.99 - $38.73/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.