Experience Cloud Business Analyst: CRM & Data Leader

Daikin-Goodman-Manufacturing-; Waller (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Daikin TX Technology Park seeks a Business Analyst, Salesforce - Experience Cloud, to support governance and strategic CRM initiatives. You will gather requirements, document user stories, manage data quality, and collaborate with stakeholders to optimize Experience Cloud across the organization.

The role emphasizes cross-functional leadership, process improvement, and coordinating platform upgrades, with on-site work at the Waller, TX location.

Qualifications

• Bachelor's degree in Business, Economics, Information Technology, or related field.
• Salesforce Experience Cloud certification is beneficial.
• Master’s preferred.

Responsibilities

• Product Administration: Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization.
• Requirements Gathering: Elicit, document, and prioritize requirements with business stakeholders.
• Story Development: Document user requirements and acceptance criteria in Jira user stories.
• Data Management: Ensure data integrity and security; conduct audits to identify data quality issues.

Skills

Salesforce

Experience Cloud

Data governance

Analytical thinking

Education

Bachelor's degree in Business/IT/related

Salesforce certification

Master's degree

Tools

Jira

Confluence

Job description

Daikin TX Technology Park seeks a Business Analyst, Salesforce - Experience Cloud, to support governance and strategic CRM initiatives. You will gather requirements, document user stories, manage data quality, and collaborate with stakeholders to optimize Experience Cloud across the organization.

The role emphasizes cross-functional leadership, process improvement, and coordinating platform upgrades, with on-site work at the Waller, TX location.