Salesforce Experience Cloud Analyst - Data, Process & Integration

Daikin Comfort; Waller (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Daikin Comfort seeks a Salesforce Business Analyst for Experience Cloud to support governance, data management, and process optimization across CRM initiatives. The role collaborates with business stakeholders to document requirements, maintain data integrity, drive automation, and ensure alignment of CRM activities with business objectives.

The candidate will lead UAT activities, guide platform upgrades, and work with enterprise architects to design scalable integrations while enabling

Qualifications

• Bachelor's degree in Business, Economics, IT, or related field.
• Salesforce Experience Cloud certification is beneficial.
• Master's degree preferred.

Responsibilities

• Product Administration: Support Experience Cloud administration, data governance and product optimization.
• Requirements Gathering: Elicit, document, and prioritize requirements with stakeholders.
• Story Development: Document user requirements and acceptance criteria in Jira.
• Data Management: Ensure data integrity and security; conduct audits and mitigate risks.
• Process Improvement: Lead cross-functional teams to optimize end-to-end processes.
• User Acceptance Testing Management: Plan and facilitate UAT, develop test scripts.
• Agile Methodology: Apply Agile within a hybrid lifecycle development process.
• Troubleshooting and Support: Provide first-level user support and root cause analysis.
• Training: Contribute to training content for adoption and end-user enablement.
• Platform Updates: Advise on platform upgrades and new features adoption.
• Integration Support: Architect scalable integrations with internal/external systems.
• Support enterprise architects to align integration strategies with business goals.
• Perform other tasks as assigned

Skills

Analytical skills

Communication skills

Collaboration

Detail oriented

Strategic thinking

Proactive & independent

Data governance

Education

Bachelor's degree in Business, Economics, IT, or related field

Salesforce Experience Cloud certification

Master's degree preferred

Tools

Microsoft Office

Jira

Confluence

Job description

Daikin Comfort seeks a Salesforce Business Analyst for Experience Cloud to support governance, data management, and process optimization across CRM initiatives. The role collaborates with business stakeholders to document requirements, maintain data integrity, drive automation, and ensure alignment of CRM activities with business objectives.

The candidate will lead UAT activities, guide platform upgrades, and work with enterprise architects to design scalable integrations while enabling