Service Cloud Business Analyst - Drive Service Excellence

Daikin Comfort; Waller (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Daikin Comfort is seeking a Salesforce Business Analyst for Service Cloud in Texas. This role is integral in steering the Service Cloud strategy and enhancing customer service solutions through effective data management and stakeholder collaboration. The analyst will support Service Cloud administration and processes while ensuring high-quality service delivery.

Ideal candidates possess strong analytical skills, familiarity with Salesforce, and experience in service operations. Bachelor's degree and relevant certifications are required. The position emphasizes continuous improvement and collaboration in a team-oriented environment.

Qualifications

• 5–10 years of experience with Salesforce or another CRM platform.
• Hands-on experience with Service Cloud preferred.

Responsibilities

• Support all aspects of Service Cloud administration including case management and knowledge management.
• Collaborate with stakeholders to gather and document customer support requirements.
• Manage data quality and integrity for customer and interaction data.
• Drive continuous improvement of service processes.
• Act as a primary contact for Service Cloud issues and support users.
• Develop training materials for service team adoption.

Skills

Microsoft Office

Jira

Confluence

Service Cloud

Communication skills

Analytical skills

Education

Bachelor’s degree in Business, IT, or related field

Salesforce Service Cloud certification

Job description

Daikin Comfort is seeking a Salesforce Business Analyst for Service Cloud in Texas. This role is integral in steering the Service Cloud strategy and enhancing customer service solutions through effective data management and stakeholder collaboration. The analyst will support Service Cloud administration and processes while ensuring high-quality service delivery.

Ideal candidates possess strong analytical skills, familiarity with Salesforce, and experience in service operations. Bachelor's degree and relevant certifications are required. The position emphasizes continuous improvement and collaboration in a team-oriented environment.