Experience Architect for AI-Driven Enterprise Solutions

Salesforce; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Salesforce seeks an Experience Architect to join the Solution Design team, shaping enterprise customer implementations by translating complex requirements into scalable designs. You will balance customer needs with platform capabilities, leveraging Slack AI and Salesforce products to deliver integrated solutions.

You will lead design workshops, create architecture artifacts, and partner with Delivery Managers to ensure feasible, high-quality outcomes across geographies and use cases.

Qualifications

• 8–10+ years of solution design, architecture or technical consulting experience, preferably in SaaS or professional services.
• Experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms.
• Working knowledge of Salesforce Delivery Methodology and Slack/Slack AI product capabilities.
• Strong analytical and problem-solving skills with ability to resolve ambiguity and competing requirements.

Responsibilities

• Own solution design across Discover, Define, and Design stages, translating requirements into buildable designs.
• Evaluate Slack/Slack AI capabilities versus custom configurations, choosing the simplest viable path.
• Collaborate with Delivery Managers, Technical Architects, and stakeholders to align design with scope and timelines.
• Produce architecture diagrams, functional specs, configuration workbooks for development and QA teams.
• Lead design workshops with customer stakeholders, guiding trade-off discussions to a validated solution.
• Surface design risks early and work cross-functionally to resolve them.
• Improve design patterns using AI-native tooling to increase efficiency and consistency.
• Identify integration points with Salesforce products and design cross-cloud solutions with Slack at the center.
• Support post-launch adoption with change management and platform maturity.

Skills

Solution design

Enterprise architecture

Technical consulting

Stakeholder collaboration

API integration

Tools

Salesforce Delivery Methodology

Slack/Slack AI

Integration patterns

API-based architecture

Job description

Salesforce seeks an Experience Architect to join the Solution Design team, shaping enterprise customer implementations by translating complex requirements into scalable designs. You will balance customer needs with platform capabilities, leveraging Slack AI and Salesforce products to deliver integrated solutions.

You will lead design workshops, create architecture artifacts, and partner with Delivery Managers to ensure feasible, high-quality outcomes across geographies and use cases.