Senior Experience Architect, AI-Driven Design Leader

Salesforce; Miami (FL); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce Experience Design is seeking a Sr. Experience Architect to lead, mentor, and drive design strategy for transformative enterprise engagements.

You will guide cross-functional teams, oversee research, workshops, and design delivery, and ensure high-impact customer experiences across financial services, health, and life sciences verticals. The role emphasizes leadership, collaboration with customers, and leveraging AI tools to accelerate delivery while maintaining top-quality execution

Qualifications

• 10–12 years of experience in experience design or related fields.
• Experience consulting in enterprise technology transformation programs.
• Strong proficiency with AI tools for design and innovation.
• Expert visual design and prototyping capabilities; translate concepts into actionable designs.
• Strong research and synthesis skills; ability to extract insights from data.
• Proven ability to lead multidisciplinary teams to create impactful customer solutions.
• Proven track record of building client relationships and being client facing.
• Experience designing enterprise software (Salesforce, Dynamics, SAP, Oracle, etc.).
• Willingness to travel up to 50% of the time.

Responsibilities

• Lead a variety of engagements within the Experience Design group.
• Advise and align project teams and customers to successful outcomes.
• Develop project scope, timelines, and strategic roadmaps.
• Identify new business opportunities and connect stakeholders.
• Lead research, workshops, and interviews and synthesize insights.
• Collaborate across teams to deliver high-quality experiences across engagements.

Skills

Experience design

Leadership

AI tools

Design thinking

Stakeholder management

User research

Figma

Prototyping

Education

Degree or equivalent experience

Tools

Figma

Adobe Creative Suite

Sketch

InVision

Prototyping tools

Job description

Salesforce Experience Design is seeking a Sr. Experience Architect to lead, mentor, and drive design strategy for transformative enterprise engagements.

You will guide cross-functional teams, oversee research, workshops, and design delivery, and ensure high-impact customer experiences across financial services, health, and life sciences verticals. The role emphasizes leadership, collaboration with customers, and leveraging AI tools to accelerate delivery while maintaining top-quality execution