Expansion Account Executive - Growth & Cross-Sell

Talismatic; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Talismatic is seeking a Customer Account Executive to drive expansion within our existing customer base, owning expansion ARR across a defined book and leading end-to-end expansion motions. You will partner with Customer Success to convert realized value into commercial growth, maintain weekly and monthly forecasts, and prioritize multi-product adoption and seat expansion.

Strong collaboration with Product, Sales, and Finance is expected to articulate ROI-based business cases and strategic

Qualifications

• 5–10+ years of B2B SaaS sales experience, preferably in expansion or account growth roles.
• Proven success closing upsell and cross-sell deals within existing customer bases.
• Experience selling through a value-based, consultative motion.
• Strong executive presence and negotiating skills.
• High forecasting rigor and CRM discipline.
• Demonstrated ability to partner effectively with Customer Success teams.
• Proven track record of expanding revenue within existing enterprise customers.
• Experience selling into large, complex organizations ($1B+ revenue preferred).
• Familiarity with subscription-based, multi-product SaaS models.
• Domain experience in Procurement, ERP, Finance, HR, or adjacent enterprise platforms is a strong plus.

Responsibilities

• Own and deliver a dedicated expansion ARR quota across a defined book of existing customers.
• Identify, qualify, and close expansion opportunities including seat growth and add-ons.
• Lead expansion deals end-to-end by discovery, valu e quantification, pricing, and terms to close incremental ARR.
• Drive multi-year and multi-product expansion motions aligned to customer outcomes.
• Maintain weekly and monthly expansion forecast with documented close plans and risk mitigation.
• Build and execute expansion strategies rooted in customer objectives and realized product value.
• Leverage usage data, success milestones, and intents signals to initiate timely expansion conversations.
• Conduct executive-level discovery to uncover growth drivers and whitespace.
• Develop ROI-based business cases that justify incremental investment.
• Position expansions as outcome accelerators, not feature-based transactions.
• Partner with Customer Success Managers to assess expansion readiness and value realization.
• Participate in QBRs and executive reviews to support expansion strategy.
• Maintain clear swimlanes: CS owns outcomes and renewals; AE owns expansion revenue.
• Coordinate clean post-close handoffs to ensure adoption of expanded scope.
• Support upsell only when expansion is viable and customer value remains intact.

Skills

B2B SaaS sales

Upsell & cross-sell

Value-based selling

Executive presence

Forecasting rigor

CRM discipline

Customer Success partnership

Enterprise expansion

Enterprise sales

Multi-product SaaS

Procurement/ERP domains

Job description

Talismatic is seeking a Customer Account Executive to drive expansion within our existing customer base, owning expansion ARR across a defined book and leading end-to-end expansion motions. You will partner with Customer Success to convert realized value into commercial growth, maintain weekly and monthly forecasts, and prioritize multi-product adoption and seat expansion.

Strong collaboration with Product, Sales, and Finance is expected to articulate ROI-based business cases and strategic