Exotic Car Service Concierge

hendrick; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance (employer-paid) 100%

Dental coverage

Vision coverage

Disability coverage (short/long-term)

Life insurance

401(k) with company match

Flexible Spending Accounts

Paid holidays

Paid vacation

Job summary

Exotic Cars of the Carolinas Charlotte is seeking a Service Coordinator to identify and document service, maintenance, and repair needs for customers. You will help schedule services and liaise with customers and technicians to ensure smooth check-ins and accurate documentation.

Responsibilities include advising on necessary services, scheduling appointments, processing payments, and maintaining a clean, organized service area.

Qualifications

• Previous experience in automotive or customer service industries desired.
• Basic knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

High School Diploma

Automotive

Tools

Microsoft Office

Dealership Management System

Job description

Exotic Cars of the Carolinas Charlotte is seeking a Service Coordinator to identify and document service, maintenance, and repair needs for customers. You will help schedule services and liaise with customers and technicians to ensure smooth check-ins and accurate documentation.

Responsibilities include advising on necessary services, scheduling appointments, processing payments, and maintaining a clean, organized service area.