Service Concierge: Auto Care Customer Support

CarMax Business Services; Charleston (SC); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax is seeking a Customer Operator in Charleston, SC to deliver outstanding service during in-person and phone interactions, supporting the Service Department throughout the repair process.

You will schedule appointments, perform reminder calls, maintain accurate records, and coordinate with service teams while upholding CarMax EH&S requirements. This role requires a customer-first attitude and ability to multitask in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills.
• Exceptional telephone etiquette and active listening to build trust with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and perform multiple tasks in a high-energy environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments and maintain accurate records and documentation.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Telephone etiquette

Service processes

Spreadsheet skills

Cross‑department collaboration

Flexible scheduling

Tools

Service systems

Job description

CarMax is seeking a Customer Operator in Charleston, SC to deliver outstanding service during in-person and phone interactions, supporting the Service Department throughout the repair process.

You will schedule appointments, perform reminder calls, maintain accurate records, and coordinate with service teams while upholding CarMax EH&S requirements. This role requires a customer-first attitude and ability to multitask in a fast-paced environment.