Service Assistant

hendrick; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance (employer-paid) 100%

Dental coverage

Vision coverage

Disability coverage (short/long-term)

Life insurance

401(k) with company match

Flexible Spending Accounts

Paid holidays

Paid vacation

Job summary

Exotic Cars of the Carolinas Charlotte is seeking a Service Coordinator to identify and document service, maintenance, and repair needs for customers. You will help schedule services and liaise with customers and technicians to ensure smooth check-ins and accurate documentation.

Responsibilities include advising on necessary services, scheduling appointments, processing payments, and maintaining a clean, organized service area.

Qualifications

• Previous experience in automotive or customer service industries desired.
• Basic knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

High School Diploma

Automotive

Tools

Microsoft Office

Dealership Management System

Job description

Exotic Cars of the Carolinas Charlotte

Location: 400 Tyvola Road, Charlotte, North Carolina 28217

Pay: Starting at $18.50/hr.; dependent upon experience.

Schedule: Monday through Friday, 8:30 AM to 5:30 PM

What We Offer:

• 100% employer-paid medical and prescription coverage (no premium cost to you)
• Dental, vision, and short- and long-term disability coverage, plus supplemental voluntary life insurance
• $20,000 basic life insurance and AD&D at no cost
• 401(k) with employer match (50% of contributions up to $2,000 annually)
• Flexible Spending Accounts for medical and dependent care expenses
• Paid holidays, including a floating holiday
• Paid vacation that increases with tenure
• Paid sick time (up to 40 hours per year)
• Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significance
• Employee Assistance Program at no cost, available to your entire household
• Free, unlimited financial wellness coaching through Your Money Line

Summary:

Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

Desired Education:

• √ High School Diploma

Field of Study/Work Experience:

• √ Automotive

Desired Work Experience:

• √ up to 3 years

Education/Experience: Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

• √ Valid Driver's License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest