Executive Workplace Experience Lead

Jones Lang LaSalle Incorporated; Sunnyvale (CA); Sur place; USD 60 000 - 67 000; Plein temps

Avantages offerts par ce poste

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Résumé du poste

Jones Lang LaSalle in Sunnyvale, CA is seeking a Workplace Services Coordinator to deliver exceptional client experience through ticket management, strong communication, and high-touch service within a select portfolio.

You will lead executive ticket requests, ensure building readiness, and partner with local teams to maintain consistent executive experiences. Onsite five days a week, you will help maintain service levels and contribute to continuous improvement.

Qualifications

• Associates or Bachelor’s degree or equivalent, preferred.
• 2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to problem solve and develop process enhancements
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Ability to quickly adapt to new devices, technology, and applications
• Ability to be on their feet for 4+ hours at a time, as we audit high-rise buildings.
• Technologically Proficient: Comfortable using a screen or phone to navigate different platforms/apps, update responses, and creating WO
• Adhere to the appearance policy
• Proficient in the Google Suite of Office Tools

Responsabilités

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees
• Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
• Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives
• Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives
• Strive to continually improve Experience Service performance
• Onsite five days a week

Connaissances

Customer service

Interpersonal skills

Verbal communication

Written communication

Organization

Formation

Associate or Bachelor’s degree

Outils

Google Suite

Description du poste

Jones Lang LaSalle in Sunnyvale, CA is seeking a Workplace Services Coordinator to deliver exceptional client experience through ticket management, strong communication, and high-touch service within a select portfolio.

You will lead executive ticket requests, ensure building readiness, and partner with local teams to maintain consistent executive experiences. Onsite five days a week, you will help maintain service levels and contribute to continuous improvement.