Workplace Services Coordinator

JLL; Mountain View (CA); Presencial; USD 57.000 - 64.000; Jornada completa

Descripción de la vacante

JLL in Mountain View, CA seeks a Workplace Services Coordinator to deliver exceptional client experiences through expert ticket management and high-touch service.

You will implement readiness standards for executive spaces, collaborate with local teams, and ensure SLA-compliant operations while staying energized in a fast-paced environment.

Formación

• Associates or Bachelor's degree required or equivalent.
• 2-3 years minimum experience in hospitality, facility / property management, building operations or CRE knowledge.
• Exceptional customer service skills and professionalism with a hospitality mindset.
• Highly collaborative with strong interpersonal skills and client service focus.
• Excellent verbal and written communication; strong organization and process management.
• Ability to work independently; prioritize and manage time effectively.
• Comfort with multiple priorities in a fast-paced environment; on-site commitment.

Responsabilidades

• Manage and respond to executive ticket requests and deliver top-notch service.
• Lead implementation of building readiness standards for executive spaces.
• Recognize operational needs in the workplace to reduce friction for employees.
• Ensure services align with SLAs, processes, brand, and local regulations.
• Collaborate with the broader Workplace Services team to maintain high-touch service.
• Support leaders with lessons learned to improve SOPs and playbooks.
• Brief leadership on local developments and help execute the client workplace strategy.
• Support data collection, analysis and reporting to align with client goals.
• Achieve and exceed performance, team, and client goals; drive service improvement.
• Onsite five days a week.

Educación

Associates or Bachelor's degree or equivalent

Herramientas

Google Suite

Descripción del empleo

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Services Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day.

Job Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client's employees
• Ensure Workplace Services are executed in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
• Supports data collection, analysis and reporting to ensure alignment with the clients' goals and objectives
• Achieve and exceeds goals including performance goals, team goals and client's goals and objectives
• Strive to continually improve Experience Service performance
• Onsite five days a week

Ensuring Exceptional Service

• Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
• Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations
• Visibly engaged and well known in the workplace; onsite 5 days a week
• Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
• Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests
• Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.)
• Assistance and flexibility with client events and catering as needed to ensure flawless delivery
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Identify potential risks and elevate, as appropriate, to ensure no privacy breach, security incident or disruption to client's operations occur
• Provide operational excellence through administrative support as well as work order management

Qualifications

• Associates or Bachelor's degree or equivalent, preferred
• 2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to problem solve and develop process enhancements
• Ability to work independently - strong prioritization and time management skills
• Ability to work with diverse teams - lead by example; respectful, cooperative, accountable
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Ability to quickly adapt to new devices, technology, and applications
• Ability to be on their feet for 4+ hours at a time, as we audit high-rise buildings.
• Technologically Proficient: Comfortable using a screen or phone to navigate different platforms/apps, update responses, and creating WO
• Adhere to the appearance policy
• Proficient in the Google Suite of Office Tools

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

57,000.00 - 64,480.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Mountain View, CA

Job Tags:

Google Jobs

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a