Executive WFM & Compliance Ops Lead - AI-Driven Capacity

Coinbase, Inc.

Olympia (WA)

Remote

USD 150,000 - 210,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Coinbase, Inc. is seeking a Senior WFM leader to bridge operational planning with strategic vision in a remote-first company.

You will guide capacity planning, labor modeling, and regulatory readiness across Compliance and new product initiatives, shaping WFM into a strategic, AI-informed function. You will translate complex workforce dynamics for senior leadership, build trusted partnerships with Ops, Finance, Legal, and Compliance, and drive cost models and scenario planning that enable

Qualifications

5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning in regulated fintech environments.
Proven ability to build partnerships and influence across Finance, Legal, Compliance, Ops, and CX leadership.
Executive-level communication to distill complex workforce dynamics for senior leadership.
Expertise in capacity planning, forecasting, and scenario modeling for back-office ops with AI considerations.
Experience operating in AI-informed workforce models and planning capacity with AI agents.
Proven ability to navigate regulatory scrutiny and deliver outcomes in fast-growing fintech environments.

Responsibilities

Lead AI-informed capacity planning and hybrid human-AI staffing across Compliance and new product launches.
Deliver clear narratives of forecast risk and capacity tradeoffs to CX, Finance, and Compliance leaders.
Build cross-functional partnerships to align on workforce priorities and regulatory planning.
Develop and manage cost models and OpEx forecasts incorporating AI productivity gains.
Identify opportunities, build business cases, and secure cross-functional buy-in from concept to execution.
Lead strategic plans to meet operational and regulatory targets with transparent tradeoffs.