AI-Enabled WFM & Compliance Strategy Lead

Coinbase, Inc.; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

Coinbase, Inc. is seeking a senior Workforce Management leader to architect forecasting, capacity planning, and compliance operations at an executive level.

You will translate complex workforce dynamics into clear narratives and build trusted partnerships across Ops, Finance, Legal, and Compliance. You will lead AI-informed capacity planning, model scenarios with hybrid human-AI staffing, and drive productivity assumptions across Compliance lines of business and product launches.

Qualifications

• 5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles in regulated environments.
• Experience designing staffing models that account for AI/automation-driven productivity assumptions.
• Demonstrated stakeholder leadership across Finance, Legal, Compliance, Ops, and senior CX leadership.
• Executive-level communication skills to distill complex workforce dynamics and regulatory risk into crisp, decision-ready narratives.
• Experience operating in or transitioning to an AI-informed workforce model.

Responsibilities

• Lead AI-informed capacity planning and scenario planning across Compliance and new product launches.
• Develop and manage cost models and OpEx forecasts for Compliance Operations with AI-driven productivity assumptions.
• Build cross-functional partnerships to align on workforce priorities, regulatory planning, and resourcing tradeoffs.
• Brief executive leadership on WFM performance, capacity risk, and strategic direction with clear tradeoffs.

Skills

Workforce forecasting

Capacity planning

Compliance operations

Executive communication

Stakeholder leadership

AI-informed workforce

Data analytics

SQL data fluency

Regulated/fintech experience

Two-tier model design

Tools

Assembled

Looker

Hex

Job description

Coinbase, Inc. is seeking a senior Workforce Management leader to architect forecasting, capacity planning, and compliance operations at an executive level.

You will translate complex workforce dynamics into clear narratives and build trusted partnerships across Ops, Finance, Legal, and Compliance. You will lead AI-informed capacity planning, model scenarios with hybrid human-AI staffing, and drive productivity assumptions across Compliance lines of business and product launches.