AI-Driven WFM & Compliance Exec Lead

Coinbase, Inc.; Salem (OR); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Coinbase, Inc. is seeking a senior WFM leader to drive AI-informed capacity planning and regulatory-ready workforce strategies across Compliance and new product launches.

You will translate complex workforce dynamics into clear narratives for executive decision-making and partner across Ops, Finance, Legal, and Compliance. In this role, you will shape multi-scenario staffing, manage cost models, and extend WFM capabilities to adjacent teams, ensuring operational excellence in a fast-growing

Qualifications

• 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning in regulated/fintech environments.
• Executive-level communication to senior leadership without hand-holding.
• Expertise in capacity planning, forecasting, and scenario modeling for complex back-office ops.
• Experience in AI-enabled workforce planning and AI-driven productivity assumptions.
• Ability to translate workforce dynamics into clear narratives for cross-functional teams.

Responsibilities

• Lead AI-informed capacity planning across Compliance and new product launches.
• Present forecast risk and capacity tradeoffs to CX, Finance, and Compliance leadership.
• Build partnerships across Ops, Finance, Product, Legal, and Compliance to align priorities.
• Develop cost models and OpEx forecasts incorporating AI productivity gains.
• Identify opportunities, build business case, and secure cross-functional buy-in.
• Lead strategic and tactical plans to meet regulatory and operational targets.
• Create multi-scenario staffing plans balancing Customer Experience, cost, and AI leverage.
• Extend WFM expertise to adjacent teams as a center of excellence.
• Brief senior leadership on WFM performance and regulatory readiness.

Skills

Executive communication

Stakeholder leadership

Capacity planning

Forecasting

AI-informed workforce

Tools

Looker

Hex

Assembled

Job description

Coinbase, Inc. is seeking a senior WFM leader to drive AI-informed capacity planning and regulatory-ready workforce strategies across Compliance and new product launches.

You will translate complex workforce dynamics into clear narratives for executive decision-making and partner across Ops, Finance, Legal, and Compliance. In this role, you will shape multi-scenario staffing, manage cost models, and extend WFM capabilities to adjacent teams, ensuring operational excellence in a fast-growing