AI-Driven WFM & Compliance Strategy Lead

Coinbase, Inc.; Montpelier (VT); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Coinbase is seeking a senior Workforce Management leader who will steer AI-informed capacity planning, scenario modeling, and regulatory planning across Compliance operations. You will translate complex workforce dynamics into clear, decision-ready narratives for CX, Finance, and Legal leadership.

You will build cross-functional partnerships, develop OpEx forecasts, and extend WFM expertise to adjacent teams while ensuring alignment with risk, controls, and product priorities in a fast-growing,

Qualifications

• Senior WFM leader with experience in regulated/fintech operations.
• Ability to translate workforce dynamics into strategic narratives for executives.
• Experience designing AI-informed capacity planning and scenario modeling.

Responsibilities

• Lead AI-informed capacity planning and scenario modeling across Compliance lines.
• Distill workforce dynamics and risks into clear narratives for CX, Finance, and Compliance leadership.
• Build cross-functional partnerships to align workforce priorities and regulatory planning.
• Develop OpEx forecasts and incorporate AI-driven productivity gains.
• Drive initiatives from concept through execution with cross-functional buy-in.
• Create multi-scenario staffing plans balancing SLAs, cost, and AI leverage.
• Extend WFM expertise to Risk, Programs, and P&E as a center of excellence.
• Brief senior leadership on WFM performance, risk, and strategic direction.

Skills

Executive-level communication

Stakeholder leadership

Analytical skills

Capacity planning

AI/automation experience

WFM platforms knowledge

Regulatory compliance experience

Tools

Looker

Hex

Assembled

Job description

Coinbase is seeking a senior Workforce Management leader who will steer AI-informed capacity planning, scenario modeling, and regulatory planning across Compliance operations. You will translate complex workforce dynamics into clear, decision-ready narratives for CX, Finance, and Legal leadership.

You will build cross-functional partnerships, develop OpEx forecasts, and extend WFM expertise to adjacent teams while ensuring alignment with risk, controls, and product priorities in a fast-growing,