Executive VIP Tech Support Lead (Onsite NJ)

Biopharma Asia; Raritan (NJ); On-site; USD 94,000 - 170,000; Full time

Job summary

Johnson & Johnson is recruiting for a Professional, VIP Tech Support Lead based in New Jersey. The role delivers dedicated, white-glove IT support to senior executives and assistants, onsite five days weekly, covering laptops, mobile devices, enterprise apps, and AV systems.

The position requires strong technical expertise, discretion, accountability, and exceptional customer service to ensure executive productivity and minimal tech disruptions.

Qualifications

• 6+ years of hands-on IT support including executive/VIP technology support.
• Strong troubleshooting across Windows, macOS, devices, apps, and collaboration tools.
• Experience with M365, IAM, secure remote access, and conferencing systems.

Responsibilities

• Serve as onsite primary point of contact for senior executives, delivering white-glove IT support.
• Provide end-to-end incident ownership and coordinate with cross-functional IT teams.
• Support executive conference rooms, AV equipment, and video conferencing systems.
• Leverage endpoint monitoring tools to preemptively address performance issues.
• Maintain confidentiality and professionalism while supporting high-profile stakeholders.

Skills

VIP support

Executive support

Windows support

macOS support

Mobile devices

Microsoft 365

Identity & access management

Video conferencing

End-user devices

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Nexthink

Job description

Johnson & Johnson is recruiting for a Professional, VIP Tech Support Lead based in New Jersey. The role delivers dedicated, white-glove IT support to senior executives and assistants, onsite five days weekly, covering laptops, mobile devices, enterprise apps, and AV systems.

The position requires strong technical expertise, discretion, accountability, and exceptional customer service to ensure executive productivity and minimal tech disruptions.