Executive VIP Tech Support Lead

Johnson & Johnson Co.; Raritan (NJ); On-site; USD 120,000 - 165,000; Full time

Job summary

DePuy Synthes in New Jersey is seeking a Professional, VIP Tech Support Lead to deliver dedicated, white-glove technology support to senior executives and their assistants. Based onsite five days a week, you will handle laptops, mobile devices, enterprise apps, authentication, and AV systems.

As a senior member of End User Services, you own end-to-end incidents, coordinate with IT teams and vendors, and ensure proactive, discreet service to maintain executive productivity.

Qualifications

• Must have strong technical expertise and privacy awareness.
• Excellent customer service and communication skills.
• Ability to coordinate with multiple IT teams and vendors.

Responsibilities

• Be the onsite primary contact for senior executives and assistants, delivering personalized, white-glove support.
• Provide end-to-end support for laptops, mobile devices, apps, and AV systems.
• Troubleshoot authentication, access, and remote connectivity.
• Coordinate with internal IT teams and vendors for incident resolution.
• Maintain incident documentation and communication with executives.

Job description

DePuy Synthes in New Jersey is seeking a Professional, VIP Tech Support Lead to deliver dedicated, white-glove technology support to senior executives and their assistants. Based onsite five days a week, you will handle laptops, mobile devices, enterprise apps, authentication, and AV systems.

As a senior member of End User Services, you own end-to-end incidents, coordinate with IT teams and vendors, and ensure proactive, discreet service to maintain executive productivity.