VIP Tech Support Lead - Executive Onsite NJ

Johnson & Johnson Co.

Raritan (NJ)

On-site

USD 94,000 - 170,000

Full time

5 days ago

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Job summary

Johnson & Johnson’s DePuy Synthes team is seeking a Professional, VIP Tech Support Lead to deliver dedicated, white-glove IT support to senior executives in New Jersey. The role involves onsite, end-to-end management of laptops, mobile devices, enterprise apps, AV systems, and secure connectivity, with strong collaboration across IT functions.

You will troubleshoot identity and access management, coordinate with providers, and ensure proactive, discreet service.

Qualifications

6+ years of experience providing hands-on IT support in an enterprise environment, including executive/VIP support.

Responsibilities

Serve as onsite primary point of contact for senior executives and their assistants, delivering white-glove technology support.
Provide end‑to‑end support for laptops, desktops, mobile devices, OS, enterprise apps, and collaboration platforms.
Troubleshoot authentication, identity and access management, connectivity, and secure remote access issues.
Provide technical support for conference rooms, AV equipment, and telecommunication services.
Own incidents end-to-end, coordinate with IT teams, and maintain executive communications and resolution follow-up.