Executive Travel Concierge & Support Specialist

TravelPerk; Chicago (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Equity ownership

401(k) with company matching

Up to 20 Work from Anywhere days per/

Sabbatical after 5 years

Parental leave 12-16 weeks

Job summary

TravelPerk is hiring a Customer Care Travel Advisor in Chicago to manage bookings and provide seamless travel support before, during, and after trips. You will coordinate complex itineraries across air, rail, and lodging while enforcing travel policy and maintaining high satisfaction for corporate clients.

The role requires strong attention to detail, ability to thrive in a fast-paced environment, and proficiency with our SaaS travel tools. Hybrid work in Chicago is available.

Qualifications

• Crisis mindset and problem-solving under pressure.
• Excellent written and verbal communication.
• Ability to learn new SaaS platforms quickly and manage multiple tools.

Responsibilities

• Execute flawless bookings and modifications via phone, live chat, and email.
• Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging.
• Ensure bookings align with corporate travel policy and budgets.
• Provide white-glove service for executives and manage preferences.
• Monitor global events and proactively reroute travelers to safety.

Skills

Multichannel support

Itinerary management

Policy enforcement

Executive concierge

Crisis mindset

Active listening

Clear communication

Tech-savvy

Tools

SaaS platforms

Job description

TravelPerk is hiring a Customer Care Travel Advisor in Chicago to manage bookings and provide seamless travel support before, during, and after trips. You will coordinate complex itineraries across air, rail, and lodging while enforcing travel policy and maintaining high satisfaction for corporate clients.

The role requires strong attention to detail, ability to thrive in a fast-paced environment, and proficiency with our SaaS travel tools. Hybrid work in Chicago is available.