Executive Leader, ServiceFirst Shared Services

UNC Finance and Operations; Chapel Hill (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

UNC Finance and Operations is seeking an Assistant Vice Chancellor of ServiceFirst to transform service delivery by reducing duplication and improving quality. The role involves leading initiatives in Human Resources, Finance, and Procurement.

Key responsibilities include developing strategic planning frameworks, achieving cost efficiency, and ensuring outstanding customer experience. The ideal candidate is a transformational operator capable of aligning service delivery with university priorities.

Qualifications

• Transformational operator with experience in administrative service delivery.
• Ability to develop and implement strategic planning frameworks.
• Strong focus on customer experience with measurable outcomes.

Responsibilities

• Develop and implement strategic planning and change management frameworks.
• Achieve measurable improvements in cost efficiency and service quality.
• Serve as primary executive partner to Deans and administrative leadership.
• Champion a service-first culture that prioritizes responsiveness.
• Ensure services supported by transparent performance data.
• Drive process standardization and eliminate duplicative structures.

Job description

UNC Finance and Operations is seeking an Assistant Vice Chancellor of ServiceFirst to transform service delivery by reducing duplication and improving quality. The role involves leading initiatives in Human Resources, Finance, and Procurement.

Key responsibilities include developing strategic planning frameworks, achieving cost efficiency, and ensuring outstanding customer experience. The ideal candidate is a transformational operator capable of aligning service delivery with university priorities.