Chief, ServiceFirst Shared Services & Transformation

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

The University of North Carolina - Chapel Hill seeks an Assistant Vice Chancellor of ServiceFirst Health Affairs Shared Services to enhance administrative service quality and efficiency. This executive role involves leading multiple service areas, aligning services with academic and operational priorities, and promoting a service-first culture. The ideal candidate will have a strong background in finance and human resources, leadership experience, and a Master’s degree.

Responsibilities include strategic planning, driving organizational transformation, and ensuring high-quality customer services. The position is central to advancing the mission of the University and enhancing service delivery across various departments.

Qualifications

• Eight years of progressive and relevant experience in finance, HR, IT or related field.
• Five years of managerial experience required.
• Experience in higher education administration is preferred.

Responsibilities

• Ensure efficient service delivery across multiple administrative areas.
• Develop strategic planning and change management frameworks.
• Drive continuous improvement and service standardization across units.

Skills

Leadership

Customer service

Strategic planning

Finance

Human resources

Information technology

Education

Master’s degree in business or public administration

Relevant post-baccalaureate degree or equivalent experience

Job description

The University of North Carolina - Chapel Hill seeks an Assistant Vice Chancellor of ServiceFirst Health Affairs Shared Services to enhance administrative service quality and efficiency. This executive role involves leading multiple service areas, aligning services with academic and operational priorities, and promoting a service-first culture. The ideal candidate will have a strong background in finance and human resources, leadership experience, and a Master’s degree.

Responsibilities include strategic planning, driving organizational transformation, and ensuring high-quality customer services. The position is central to advancing the mission of the University and enhancing service delivery across various departments.