Executive Lead, ServiceFirst Shared Services

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking an Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services. This role involves leading service delivery across HR, Finance, Procurement, and Research Administration, focused on aligning services with university priorities.

The ideal candidate will have a master's degree and extensive experience in management within an academic environment. Responsibilities include driving service standardization and performance metrics to enhance efficiency and customer satisfaction.

Qualifications

• Requires at least ten years of relevant experience with five years in management.
• Preferred experience in higher education administration within UNC System.
• Experience in managing shared services and leading organizational transformations.

Responsibilities

• Lead strategic planning and change management for ServiceFirst.
• Oversee HR, Finance, Procurement, and Research Administration services.
• Develop performance metrics for service delivery and customer satisfaction.

Skills

Strategic planning

Change management

Service delivery

Data-driven decision making

Continuous improvement

Education

Master's degree in business, public administration, or related field

Job description

The University of North Carolina at Chapel Hill is seeking an Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services. This role involves leading service delivery across HR, Finance, Procurement, and Research Administration, focused on aligning services with university priorities.

The ideal candidate will have a master's degree and extensive experience in management within an academic environment. Responsibilities include driving service standardization and performance metrics to enhance efficiency and customer satisfaction.