Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking an Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services. This role involves leading service delivery across HR, Finance, Procurement, and Research Administration, focused on aligning services with university priorities.

The ideal candidate will have a master's degree and extensive experience in management within an academic environment. Responsibilities include driving service standardization and performance metrics to enhance efficiency and customer satisfaction.

Qualifications

• Requires at least ten years of relevant experience with five years in management.
• Preferred experience in higher education administration within UNC System.
• Experience in managing shared services and leading organizational transformations.

Responsibilities

• Lead strategic planning and change management for ServiceFirst.
• Oversee HR, Finance, Procurement, and Research Administration services.
• Develop performance metrics for service delivery and customer satisfaction.

Skills

Strategic planning

Change management

Service delivery

Data-driven decision making

Continuous improvement

Education

Master's degree in business, public administration, or related field

Job description

Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services

University of North Carolina at Chapel Hill is hiring an Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services. This role leads end-to-end service delivery for assigned administrative services, including HR, Finance, Procurement, and Research Administration, while driving strategic planning, change management, and continuous improvement to align services with university priorities.

Highlights

• Lead strategic planning and change management for ServiceFirst groupings including Academic/Professional or Health Sciences.
• Oversee Human Resources, Finance & Procurement, Research Administration services, and coordinate with University Communication and Marketing and Information Technology Services.
• Drive service standardization, eliminate duplication, and ensure consistent service quality and customer experience.
• Develop performance metrics including service levels, turnaround times, cost-to-serve, and customer satisfaction for data-driven decision making.
• Partner with Deans and administrative leadership to align service delivery with academic, research, and operational goals.
• Accountable for cost savings, productivity improvements, staffing models, and resource allocation strategies.
• Requires a master's degree in business, public administration, or related field and at least ten years of relevant experience with five years in management.
• Preferred experience includes higher education administration within UNC System, managing shared services, leading large organizational transformations, and fostering continuous improvement.
• Position is full-time, permanent, and classified as EHRA Non-Faculty staff.
• Must comply with Clery Act reporting as a designated Campus Security Authority.