Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of North Carolina - Chapel Hill is seeking an Assistant Vice Chancellor of ServiceFirst. This executive role focuses on efficient service delivery, strategic planning and change management across finance, human resources, and academic/professional services.

The ideal candidate will have at least eight years of relevant experience and a Master's degree in business or public administration. Responsibilities include driving service standardization and championing a service-first culture.

Qualifications

• Minimum eight years of relevant experience in finance, HR, or technology.
• Five years of managerial responsibilities required.
• Experience in higher education administration preferred.

Responsibilities

• Develop and implement strategic planning and change-management frameworks.
• Achieve improvements in cost efficiency and service quality.
• Serve as the primary executive partner to Deans and administrative leadership.

Skills

Leadership

Strategic planning

Customer service

Finance management

Change management

Education

Master's degree in business or related field

Relevant post-baccalaureate degree

Job description

Position Summary

ServiceFirst is the University's initiative to transform administrative service delivery by reducing duplication, standardizing processes, and improving service quality and transparency. The Assistant Vice Chancellor of ServiceFirst Academic Professional Shared Services is central to advancing that vision by ensuring services are delivered efficiently, consistently, and with a strong focus on customer experience and measurable outcomes. This role serves as the executive leader accountable for end-to-end service delivery within the assigned ServiceFirst grouping (Academic/Professional or Health Sciences), including Human Resources, Finance & Procurement, Research Administration services, and representation for University Communication and Marketing (UCM) and Information Technology Services (ITS).

Working as a key member of the senior management team, this role will develop and implement strategic planning and change‑management frameworks that establish and advance continuous improvement. Responsibilities include achieving measurable improvements in cost efficiency, service quality, and operational performance while ensuring alignment with University priorities; owning a defined portfolio of schools and units; serving as the primary executive partner to Deans and administrative leadership; championing a service‑first culture; ensuring performance data transparency; driving process standardization; and aligning shared services with self‑service entities.

Minimum Education and Experience Requirements

Relevant post‑baccalaureate degree: an undergraduate degree with 5–7 years of related professional experience may be substituted for the advanced degree.

Required Qualifications, Competencies, and Experience

• Minimum eight years of progressive and relevant experience in finance, human resources, information technology, research administration, customer service, or related field, with at least five years of managerial responsibilities.
• Master's degree in business, public administration, or related field.

Preferred Qualifications, Competencies, and Experience

• Experience in higher education administration within the UNC System.
• Familiarity with administrative processes, procedures and systems at a large research university or government agency.
• Experience building and managing a shared‑services organization providing finance, human resources, and/or information technology services.
• Proven experience leading successful, large, complex, and highly visible organizational transformation initiatives.
• Experience developing and managing large, high‑performance teams with high employee satisfaction.
• Experience leading through influence and inspiring others to achieve organizational goals.
• Knowledge and experience enhancing productivity, meeting customer expectations, and driving a culture of continuous improvement.

Special Physical/Mental Requirements

None specified.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. The position will report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Special Instructions

Internal posting for permanent and SHRA time‑limited employees of UNC‑Chapel Hill only. This posting is open until filled; priority consideration will be given to applicants who apply by July 13, 2026.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.