Executive IT Systems Engineer - VIP Onsite/Remote Support

Conagra Brands; Chicago (IL); On-site; USD 74,000 - 109,000; Full time

Benefits offered by this job

Health coverage

Bonus potential + 401(k)

Tuition reimbursement

Paid time off & parental leave

Flexible schedules

Volunteer opportunities

Job summary

Conagra Brands is seeking a Systems Engineer - Executive Support to deliver high-touch IT support for our C-suite and executive team. You will resolve complex issues, maintain confidentiality, and ensure seamless technology availability across executive systems.

You will partner with End User Compute teams and vendors to provide reliable onsite and remote support, lead initiatives to improve service delivery, and support executives’ schedules with flexible, proactive assistance.

Qualifications

• Bachelor’s degree preferred in Computer Science or related field.
• 3+ years of Information Technology experience or related experience.
• Experience supporting senior executives and business leaders.
• Experience supporting Microsoft Teams, Webex, Zoom, or similar collaboration platforms.
• Experience supporting conference room technologies, including Cisco room systems and Crestron room controls.
• Experience working with vendors, consultants, and technology service providers.
• Strong written and verbal communication skills.
• Strong troubleshooting, prioritization, and escalation skills.
• Experience working independently and collaborating with cross-functional teams.
• Experience identifying issues proactively and implementing solutions before they impact users.
• Experience leading initiatives prioritized by the business.
• Knowledge of enterprise desktop, mobility, collaboration, and end-user technologies.
• Flexibility to support executive schedules and urgent business needs.

Responsibilities

• Provide executive support to senior leadership and administrative staff.
• Respond to technology support requests and resolve issues professionally and promptly.
• Support board meetings, investor calls, executive meetings, and high-profile events onsite and remotely.
• Troubleshoot workstations, collaboration tools, audio visual technologies, and home network connectivity issues.
• Monitor and maintain system performance, security, and data integrity for executive users.
• Train senior leaders and administrative staff on technology tools, systems, and best practices.
• Support after-hours requests from senior leadership and administrative staff as needed.
• Partner with internal teams and third-party service providers to ensure high service delivery.
• Help define and maintain support capabilities and service standards.
• Lead or participate in initiatives to improve technology support processes and user experiences.
• Support desktop systems, mobile devices, and collaboration technologies.
• Adapt to changing priorities, schedules, and business requirements.
• Travel domestically up to 15% as needed.

Skills

Executive support experience

Senior leadership support

Collaboration tools support

Conference room tech support

Strong written communication

Strong verbal communication

Troubleshooting

Independent work

Cross-functional teamwork

Vendor coordination

Proactive issue identification

Initiative leadership

End-user technologies knowledge

Executive schedule flexibility

Education

Bachelor’s degree in Computer Science or related field

Job description

Conagra Brands is seeking a Systems Engineer - Executive Support to deliver high-touch IT support for our C-suite and executive team. You will resolve complex issues, maintain confidentiality, and ensure seamless technology availability across executive systems.

You will partner with End User Compute teams and vendors to provide reliable onsite and remote support, lead initiatives to improve service delivery, and support executives’ schedules with flexible, proactive assistance.