Executive IT Support Specialist – Onsite & AV Expert

Randstad Digital Americas; Bellevue (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Randstad Digital is seeking a dynamic onsite IT Support Specialist to deliver end-to-end technical support, hardware management, and conference room technology solutions in a high-visibility setting.

This contract role requires hands-on troubleshooting, executive white-glove support, and seamless operation of Mac and Windows devices, AV systems, and collaboration spaces in Bellevue, WA. You will collaborate with remote teams to resolve incidents and maintain documentation.

Qualifications

• 3-4+ years of professional IT support in an enterprise environment.
• Autonomous on-site support resource with hands-on macOS and Windows experience.
• Familiar with Microsoft 365, SaaS apps, and identity management tools (Okta, Entra ID/Azure AD).
• Experience supporting AV systems, conference rooms, Teams Rooms, and Zoom Rooms.

Responsibilities

• Lead onsite technical support for hardware, software, OS, and network inquiries in person and remotely.
• Configure and maintain macOS/Windows laptops, mobile devices, and office peripherals.
• Manage user accounts, software licenses, SaaS apps, and identity systems (Microsoft 365, Okta, Entra ID).
• Own conference room readiness and troubleshoot AV equipment and room systems.
• Deliver high-touch, executive-level support for meetings and events.
• Onboard/offboard devices and track IT asset inventory.
• Collaborate with remote engineering, security, and infrastructure teams to resolve incidents.
• Create and update internal docs and user guides.

Job description

Randstad Digital is seeking a dynamic onsite IT Support Specialist to deliver end-to-end technical support, hardware management, and conference room technology solutions in a high-visibility setting.

This contract role requires hands-on troubleshooting, executive white-glove support, and seamless operation of Mac and Windows devices, AV systems, and collaboration spaces in Bellevue, WA. You will collaborate with remote teams to resolve incidents and maintain documentation.