Onsite IT Support Engineer - White Glove & AV Expert

Microsoft Corp.; Bellevue (WA); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Paid time off

Job summary

Allegis Global Solutions is seeking a skilled onsite Support Engineer for a Microsoft environment in Bellevue. You will deliver hands-on desktop, AV, and collaboration support for executives and staff, leveraging Mac/Windows expertise and identity management know-how.

You will manage conference room tech, support Teams/Zoom rooms, and coordinate with remote teams to resolve issues during high-profile events. This contract runs 6 months, onsite, 40 hours weekly, $35.50–$40/hr.

Qualifications

• 3–4 years IT Support in a corporate environment
• 3+ years executive-level/white-glove support to senior leadership
• 2–3 years hands-on AV support in conference rooms and event spaces
• Experience as primary onsite IT support resource
• Experience supporting macOS and Windows in mixed environments
• Experience with Microsoft 365 and enterprise SaaS apps
• Identity management platforms including Okta and Azure AD
• End point management tools Jamf, Intune, Kandji
• AV knowledge for conference rooms and live events
• Communicate clearly to non-technical users
• Strong customer service and problem-solving skills
• Ability to prioritize requests independently

Responsibilities

• Serve as the sole onsite IT support resource, managing and resolving hardware, software, and collaboration tech issues
• Troubleshoot in person, remotely, by phone, and via ticketing systems with timely resolution
• Provision, configure, and support Mac and Windows endpoints, mobile devices, and peripherals
• Support user accounts, identity management, and SaaS app administration
• Assist with onboarding/offboarding including device setup and asset management
• Monitor conference rooms and meeting spaces to ensure technology is operational
• Support Teams Rooms and Zoom Rooms, displays, cameras, and audio systems
• Perform proactive room readiness checks before meetings and events
• Provide real-time AV and tech support during high-profile meetings and events
• Coordinate with remote IT, Security, Engineering, and Workplace teams for issue resolution
• Maintain records of requests, troubleshooting, and asset inventory
• Create and maintain technical documentation and knowledge base articles
• Coordinate with AV vendors and workplace teams to align spaces with business needs

Skills

IT Support

Executive support

Customer service

Communication

Onsite support

Time management

Education

Associate degree in computer-related field

Tools

Jamf

Intune

Kandji

Microsoft Teams Rooms

Zoom Rooms

Okta

Azure AD

Microsoft 365

Job description

Allegis Global Solutions is seeking a skilled onsite Support Engineer for a Microsoft environment in Bellevue. You will deliver hands-on desktop, AV, and collaboration support for executives and staff, leveraging Mac/Windows expertise and identity management know-how.

You will manage conference room tech, support Teams/Zoom rooms, and coordinate with remote teams to resolve issues during high-profile events. This contract runs 6 months, onsite, 40 hours weekly, $35.50–$40/hr.