IT Support Specialist / Desktop Support Engineer 2

Randstad Digital Americas; Bellevue (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Randstad Digital is seeking a dynamic onsite IT Support Specialist to deliver end-to-end technical support, hardware management, and conference room technology solutions in a high-visibility setting.

This contract role requires hands-on troubleshooting, executive white-glove support, and seamless operation of Mac and Windows devices, AV systems, and collaboration spaces in Bellevue, WA. You will collaborate with remote teams to resolve incidents and maintain documentation.

Qualifications

• 3-4+ years of professional IT support in an enterprise environment.
• Autonomous on-site support resource with hands-on macOS and Windows experience.
• Familiar with Microsoft 365, SaaS apps, and identity management tools (Okta, Entra ID/Azure AD).
• Experience supporting AV systems, conference rooms, Teams Rooms, and Zoom Rooms.

Responsibilities

• Lead onsite technical support for hardware, software, OS, and network inquiries in person and remotely.
• Configure and maintain macOS/Windows laptops, mobile devices, and office peripherals.
• Manage user accounts, software licenses, SaaS apps, and identity systems (Microsoft 365, Okta, Entra ID).
• Own conference room readiness and troubleshoot AV equipment and room systems.
• Deliver high-touch, executive-level support for meetings and events.
• Onboard/offboard devices and track IT asset inventory.
• Collaborate with remote engineering, security, and infrastructure teams to resolve incidents.
• Create and update internal docs and user guides.

Job description

Job Summary

Join a dynamic workplace technology team as the primary onsite IT Support Specialist delivering end-to-end technical support, hardware management, and conference room technology solutions. This high-visibility role provides hands-on technical troubleshooting and executive white-glove support, ensuring workplace technologies and hybrid collaboration spaces run seamlessly.

Job Summary

Join a dynamic workplace technology team as the primary onsite IT Support Specialist delivering end-to-end technical support, hardware management, and conference room technology solutions. This high-visibility role provides hands-on technical troubleshooting and executive white-glove support, ensuring workplace technologies and hybrid collaboration spaces run seamlessly.

location: Bellevue, Washington
job type: Contract
salary: $30.55 - 40.55 per hour
work hours: 8am to 5pm
education: Bachelors

Responsibilities

• Act as the lead onsite technical point of contact, resolving hardware, software, operating system, and network inquiries in person, remotely, and via ticketing systems.
• Configure, deploy, troubleshoot, and maintain macOS and Windows laptops, mobile devices, and office peripherals.
• Manage user accounts, software licenses, SaaS applications, and identity systems (Microsoft 365, Okta, Microsoft Entra ID).
• Own conference room readiness, maintaining and troubleshooting Microsoft Teams Rooms, Zoom Rooms, AV controllers, cameras, microphones, and displays.
• Deliver high-touch, white-glove support for executive briefings, customer meetings, and company-wide all-hands events.
• Lead onsite onboarding, offboarding, device setup, and IT asset inventory tracking.
• Partner with remote engineering, security, and infrastructure teams to elevate and resolve complex technical incidents.
• Create and update internal documentation, system guides, and user knowledge base materials.

Qualifications

REQUIRED QUALIFICATIONS

• 3-4+ years of professional IT support, desktop support, or end-user services experience in an enterprise environment.
• Proven ability to operate autonomously as a sole or primary onsite technical support resource.
• Comprehensive hands-on administration and troubleshooting experience across both macOS and Windows operating systems.
• Strong familiarity with Microsoft 365, SaaS workplace applications, and identity/access management tools (Okta, Entra ID / Azure AD).
• 2-3+ years of practical experience supporting AV systems, conference rooms, Microsoft Teams Rooms, Zoom Rooms, and collaboration equipment.
• Exceptional customer service mindset with experience providing executive-level support.
• Excellent verbal, written, and cross-functional communication abilities.

Preferred Qualifications

• Experience utilizing modern endpoint management platforms (Jamf, Microsoft Intune, Kandji).
• Background supporting live corporate events, Executive Briefing Centers (EBCs), and large presentations.
• Prior experience managing asset inventory and hardware lifecycle processes in organizations of 500+ employees.
• Associate degree or formal technical certifications in IT, networking, or AV systems.

Skills

macOS,Microsoft Entra ID,Azure AD,hands-on troubleshooting,Jamf,data communication,Google Workspace,identity management,access management,ticketing systems,access,Intune,Windows,Microsoft 365,Okta,peripherals,computer software,SaaS applications,SaaS tools,configuring,account provisioning,Coordinate,dedicated,leadership,networking,troubleshoot,proactive,Autonomous,working independently,minimal supervision,collaboration,Install,asset management,AV equipment,business needs,presentation,presentations,Desktop Support,endpoint management,diagnostics,onboarding,Conference,live events,Help Desk,installations,knowledge base,Zoom,Microsoft Teams,mobile devices,operating systems,Operating System,device setup,investigate,Security,customer presentations,service delivery,inventory management,technical documentation,IT support,technical assistance,resolve technical issues,technology solutions

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.