IT - AV Specialist

TechDigital Group; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading technology firm based in Washington DC is seeking an AV/Desktop Support Specialist to provide day-to-day meeting support and perform AV/VTC tasks. The ideal candidate will have 3+ years of experience in a corporate environment, strong troubleshooting skills for Windows 11, and familiarity with Microsoft Office and ticketing software. This role requires the ability to lift at least 25 pounds and offers onsite work with no remote option. Flexibility with hours may be necessary for escalated issues.

Qualifications

• 3+ years supporting end users in a corporate, enterprise environment.
• Experience troubleshooting Windows 11 laptops and desktops in a corporate environment.

Responsibilities

• Provide day-to-day meeting support and perform AV/VTC tasks.
• Perform routine preventative maintenance checks and services on AV/VTC systems.
• Provide technical support for software, hardware, and network connectivity.

Skills

AV + Desktop support experience

Ability to troubleshoot Windows 11 laptops and desktops

Strong attention to detail

Exceptional communication skills

Familiarity with Microsoft Office

Education

2-4 years of college experience preferred

MCSA, A+, Net+ certifications

ITIL V4 Foundations Certification

Tools

Microsoft Office

Windows OS

Ticketing software such as Cherwell

Remote access tools such as Bomgar

Job description

• This is an onsite role with no option for remote work.
• Shift is between the hours of 7am to 4pm Mon – Fri (might need to be flexible with the time shift once a month).
• AV + Desktop support experience needed.

Job Description

This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Set up and monitor video calls as needed. Provide in-room technical support for planned events, both onsite and offsite.

Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium). Test the AV/VTC equipment for proper operation. Track all maintenance activity start to finish with proper documentation. Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project. Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination. Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems. Educate customers on use of presentation technology and room systems. Work with manager to determine needs for conference room and audio-visual projects. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony. The role will also be responsible for supporting remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely. Will. As the Tier 2 AV/Desktop Support Specialist, support and testing for various technical and process questions and issues. Prior experience supporting executive management teams a plus. The role is based in Washington DC, the global headquarters for the Danaher Corporation.

Job Details

Work experience required.

Education

2-4 years of college experience preferred. MCSA, A+, Net+ certifications considered a plus.

Experience

3+ years supporting end users in a corporate, enterprise environment.

Position Requirements

• Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training.
• Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals.
• Strong attention to detail, well-organized, and strengths in MS Teams.
• Experience troubleshooting Windows 11 laptops and desktops in a corporate environment, with regular VIP interaction.
• Experience with the following software (Microsoft Office, Microsoft Teams, Remote access tools such as Bomgar, Active Directory, Shipping and receiving software, such as FedEx).
• Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps and security applications.
• Experience troubleshooting network devices such as printers, tablets and other peripherals.
• Strong Attention to Detail.
• Exceptional communication skills.
• Experience working with IT Assets (laptops and peripherals).
• Must be able to lift at least 25 pounds.
• Additional desired skills: Experience with ticketing software such as Cherwell.
• Mac troubleshooting experience.
• MCSA, A+, Net+ certifications considered a plus.
• ITIL V4 Foundations Certification.
• Flexibility is needed to address escalation items outside normal work hours and to work with teams outside US time.