Onsite AV & IT Support Specialist

TechDigital Group; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading technology firm based in Washington DC is seeking an AV/Desktop Support Specialist to provide day-to-day meeting support and perform AV/VTC tasks. The ideal candidate will have 3+ years of experience in a corporate environment, strong troubleshooting skills for Windows 11, and familiarity with Microsoft Office and ticketing software. This role requires the ability to lift at least 25 pounds and offers onsite work with no remote option. Flexibility with hours may be necessary for escalated issues.

Qualifications

• 3+ years supporting end users in a corporate, enterprise environment.
• Experience troubleshooting Windows 11 laptops and desktops in a corporate environment.

Responsibilities

• Provide day-to-day meeting support and perform AV/VTC tasks.
• Perform routine preventative maintenance checks and services on AV/VTC systems.
• Provide technical support for software, hardware, and network connectivity.

Skills

AV + Desktop support experience

Ability to troubleshoot Windows 11 laptops and desktops

Strong attention to detail

Exceptional communication skills

Familiarity with Microsoft Office

Education

2-4 years of college experience preferred

MCSA, A+, Net+ certifications

ITIL V4 Foundations Certification

Tools

Microsoft Office

Windows OS

Ticketing software such as Cherwell

Remote access tools such as Bomgar

Job description

A leading technology firm based in Washington DC is seeking an AV/Desktop Support Specialist to provide day-to-day meeting support and perform AV/VTC tasks. The ideal candidate will have 3+ years of experience in a corporate environment, strong troubleshooting skills for Windows 11, and familiarity with Microsoft Office and ticketing software. This role requires the ability to lift at least 25 pounds and offers onsite work with no remote option. Flexibility with hours may be necessary for escalated issues.