Executive IT Support Lead for VIPs & Board Meetings

Transamerica; Philadelphia (Philadelphia County); On-site; USD 82,000 - 96,000; Full time

Benefits offered by this job

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development

Job summary

Transamerica is seeking an Executive/VIP IT Support professional to deliver personalized, on-site technology services to the Leadership Team and board members in Philadelphia.

You will manage hardware, software, connectivity, and collaboration tools; coordinate with global IT teams; ensure readiness for meetings and events; and drive service improvements while maintaining confidentiality. This is an in-office role requiring three to five days on-site per week.

Qualifications

• Bachelor’s degree in information technology, computer science, business management, or related field, or equivalent work experience.
• Five or more years of experience delivering technology services in a large corporate environment.
• Experience directly supporting senior executives or high-profile users.
• Knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.
• Excellent verbal and written communication skills, including the ability to explain technical issues clearly to nontechnical audiences.
• Strong interpersonal, conflict-resolution, problem-solving, and negotiation skills.
• Ability to influence and coordinate technical and business colleagues without direct reporting authority.
• Demonstrated discretion, professionalism, and composure during urgent or highly visible situations.
• Experience collaborating with global teams and a strong commitment to customer satisfaction.

Responsibilities

• Executive Technology Support for senior leaders and boards.
• Escalation ownership through resolution and follow-up.
• Diagnose and resolve hardware, software, connectivity, and mobile-device issues.
• Support Windows/Mac, smartphones, tablets, printers, and Office 365 apps.
• Configure MFA, secure remote access, wireless, and MDM tools.
• Coordinate onboarding, device deployments, and travel tech prep.
• Address issues proactively to minimize business disruption.
• Provide on-site tech support for meetings and events.
• Test and troubleshoot conference rooms and video systems.

Skills

Executive support

End-user support

Identity management

MFA experience

Communication skills

Global collaboration

Education

Bachelor’s degree in IT/CS/Business

Equivalent work experience

Job description

Transamerica is seeking an Executive/VIP IT Support professional to deliver personalized, on-site technology services to the Leadership Team and board members in Philadelphia.

You will manage hardware, software, connectivity, and collaboration tools; coordinate with global IT teams; ensure readiness for meetings and events; and drive service improvements while maintaining confidentiality. This is an in-office role requiring three to five days on-site per week.