IT Client Service Lead – Executive/VIP Support

Transamerica; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development Opportun

Additional executive support resources

Job summary

Transamerica is seeking an experienced Enterprise Technology specialist to provide direct on-site support for board meetings and executive events. You will prepare and troubleshoot Teams rooms, AV equipment, and video conferencing tools, while coordinating with internal teams and external vendors to ensure seamless coverage.

The role requires strong communication, discretion, and collaboration with senior leaders, plus a track record in IT security, incident response, and process improvement

Qualifications

• Bachelor's degree in information technology, computer science, business management, or related field, or equivalent work experience.
• Five or more years delivering technology services or end-user support in a large corporate environment.
• Experience supporting senior executives, board members, or high-profile users.

Responsibilities

• Provide direct, on-site technology support for board meetings, executive gatherings, town halls, and other critical events.
• Prepare, test, and troubleshoot Teams conference rooms, AV equipment, presentation tools, and video-conferencing platforms.
• Coordinate with executive support staff, internal technology teams, and external vendors to confirm requirements and coverage plans.
• Maintain a visible technology support presence during meetings and events, resolving issues promptly and professionally.
• Act as a liaison to executive leadership and support teams, building trusted relationships and ensuring frictionless service.
• Develop, maintain, and improve executive support processes, documentation, and escalation practices.
• Identify service trends and recommend improvements to technology, support delivery, and executive user experience.
• Follow information-security controls, regulatory requirements, and incident/change-management procedures.

Skills

Executive support

End-user support

Communication

Discretion

ITIL knowledge

Identity & access management

Multifactor authentication

Endpoint security

Encryption

Mobile device management

Cross-team collaboration

Problem solving

Education

Bachelor's degree in IT/CS/Business or related field

Tools

Microsoft Teams

Video conferencing platforms

Audiovisual equipment

Job description

We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.* Provide direct, on-site technology support for board meetings, executive gatherings, town halls, and other critical business events.* Prepare, test, and troubleshoot Microsoft Teams conference rooms, audiovisual equipment, presentation tools, and video-conferencing platforms before meetings and events.* Coordinate with executive support staff, event organizers, internal technology teams, and external vendors to confirm requirements and establish appropriate support coverage and contingency plans.* Maintain a visible technology support presence during critical meetings and events, resolving issues promptly and professionally.* Act as an Enterprise Technology liaison to executive leadership and support teams, building trusted relationships and providing frictionless service.* Develop, maintain, and improve executive support processes, procedures, documentation, and escalation practices.* Partner with Enterprise Technology service owners, regional infrastructure leaders, cybersecurity, application teams, and external vendors to resolve complex incidents and recurring service issues.* Identify service trends and recommend improvements to technology, support delivery, and the executive user experience.* Communicate executive feedback and opportunities for service improvement to ET leaders and teams.* Exercise sound judgment and maintain strict confidentiality when handling sensitive executive, customer, employee, financial, and corporate information.* Follow applicable information-security controls, regulatory requirements, and incident, problem, and change-management procedures.* Help maintain accurate support records, knowledge articles, and executive technology documentation.* Collaborate across global teams to provide coordinated and consistent executive support.* Bachelor's degree in information technology, computer science, business management, or a related field, or equivalent work experience.* Five or more years of experience delivering technology services or providing end-user technical support in a large corporate environment.* Demonstrated experience directly supporting senior executives, board members, or other high-profile users.* Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.* Excellent verbal and written communication skills, including the ability to explain technical issues clearly to nontechnical audiences.* Strong interpersonal, conflict-resolution, problem-solving, and negotiation skills.* Ability to influence and coordinate technical and business colleagues without direct reporting authority.* Demonstrated discretion, professionalism, and composure during urgent or highly visible situations.* Experience supporting executive boardrooms, large corporate events, and broadcast or recorded media activities.* Experience supporting both physical (laptop) and virtual desktop environments.* Knowledge of ITIL service-management practices.* Pension Plan* 401k Match* Employee Stock Purchase Plan* Tuition Reimbursement* Disability Insurance* Medical Insurance* Dental Insurance* Vision Insurance* Employee Discounts* Career Training & Development Opportunities