Executive IT Support Engineer II - White-Glove

Triton Environmental Consultants, Ltd.; Oak Brook (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Triton Environmental Consultants, Ltd. is seeking an IT Support Engineer II to provide advanced, white-glove technical support for onsite and remote employees. You will own incidents end-to-end, perform expert troubleshooting, and work with cross-functional teams to minimize business disruption.

The role requires strong communication, discretion, and customer service, with a focus on executive support and maintaining security best practices across Windows, macOS, iOS, and Android environments.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field or work experience.
• 3+ years of hands-on IT support experience, including Level 2 troubleshooting and ownership of escalated incidents; asset management preferred.
• Certifications listed include CompTIA A+/Network+, ITIL Foundation, Microsoft 365 Fundamentals, and Azure Fundamentals.

Responsibilities

• Provide responsive technical support to onsite and remote end users via phone, remote tools, tickets, and deskside assistance for hardware, software, identity, connectivity, and collaboration-tool issues.
• Own and resolve incidents and service requests; perform advanced troubleshooting and root-cause analysis; engage other teams when needed.
• Deliver white-glove support to executives and high-priority users with professionalism and end-to-end ownership.
• Document, prioritize, and manage tickets in ServiceNow; communicate status and resolution times; ensure user satisfaction.
• Install, configure, and maintain IT equipment including computers, printers, servers, and network devices.
• Troubleshoot system and network issues; diagnose and fix hardware or software faults.
• Manage user accounts and permissions in Active Directory and other systems.
• Monitor IT infrastructure for security, performance, and policy compliance.
• Assist in deploying cybersecurity measures including firewalls and antivirus.
• Document IT issues and solutions in a knowledge base; provide staff training on IT best practices.
• Support onboarding/offboarding, workstation deployments, and conference-room tech setup; pre-meeting tests as needed.
• Keep current with technology trends to recommend solutions aligned with business goals.

Education

Bachelor’s degree in computer science, Information Technology, or a related field

3+ years of hands-on IT support

Strong troubleshooting skills (Windows, iOS, Android)

Executive support and white-glove service

Tools

ServiceNow

Azure

Office 365

AWS

ITIL Foundation

CompTIA A+ / Network+

Job description

Triton Environmental Consultants, Ltd. is seeking an IT Support Engineer II to provide advanced, white-glove technical support for onsite and remote employees. You will own incidents end-to-end, perform expert troubleshooting, and work with cross-functional teams to minimize business disruption.

The role requires strong communication, discretion, and customer service, with a focus on executive support and maintaining security best practices across Windows, macOS, iOS, and Android environments.