Executive IT Support Engineer — White-Glove Desk

Anthropic Limited

San Francisco (CA)

On-site

USD 230,000 - 265,000

Full time

14 days+

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Job summary

Anthropic is seeking an IT Support Engineer to stand up and run a dedicated executive support function. You will own end-to-end exec support from intake to resolution, delivering white-glove service for executives, ABPs, and board members.

The role requires discretion, AV fluency, strong macOS IT fundamentals, and a proactive, process-building mindset. Responsibilities include designing service models, runbooks, SLAs, and boardroom AV playbooks, plus on-site presence in San Francisco and

Qualifications

7+ years of experience in IT support and 3+ years in executive support.
Experience standing up a service or program from scratch, such as an executive support desk, VIP support, or white-glove service.
Experience supporting executives, assistants, or a board to a white-glove standard.
A track record of handling sensitive requests with discretion and confidentiality.
Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle.
AV fluency for executive rooms and board meetings; ability to set up and fix under time pressure.
Composure under urgent escalations and judgment to know when to pull in help.
High polish and low ego; willingness to handle ordinary queue work.
Security-first mindset and judgment balancing user experience with security requirements.
Comfort with ambiguity and ability to shape processes proactively.
Instinct to document runbooks, KB articles, and status updates.

Responsibilities

Stand up the executive support intake channels and run it end-to-end for executives, ABPs, and board members.
Define the white-glove service model for discretion-sensitive tasks.
Design the board-meeting AV support playbook and provide AV support for executive rooms and board meetings, from setup to live triage.
Create exec-support runbooks and SLAs to maintain consistency as the service grows.
Build trusted relationships with ABPs and executive staff and establish clear intake paths.
Handle ABP escalations and executive-urgent issues calmly and route to specialist lanes when needed.
Establish the board member device, account, and access setup process within Onboarding lane.
Collaborate with SF Core team on the shared ticket queue including desk-side help and AV T1 triage.
Contribute to the knowledge base and runbooks; participate in the Core on-call rotation.
Maintain regular on-site presence in San Francisco.