Executive IT Site Support Engineer – Onsite DC

Teceze USA; Washington, Baltimore (District of Columbia, MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Teceze USA is seeking a Senior Site Support Engineer to provide onsite technology support at our Washington, DC headquarters. You will deliver white-glove IT support to executives and senior leaders, ensuring seamless technology for meetings and daily operations.

The role requires strong troubleshooting, excellent communication, and discretion. You will manage Windows/macOS, Microsoft 365, Teams, Intune, and AV systems while coordinating with cross-functional teams and vendors.

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, or equivalent.
• Minimum 5 years of onsite IT support experience.
• Experience supporting executives or high-profile stakeholders.
• Strong knowledge of Microsoft 365, Teams, Windows, macOS, AV systems.
• Experience with ServiceNow or similar ITSM platform.

Responsibilities

• Provide discreet, onsite technology support to executives and senior leadership.
• Troubleshoot Level 1–2 hardware, software, connectivity, printing, and mobile device issues.
• Support Microsoft 365 apps including Teams, Outlook, OneDrive, and SharePoint.
• Support Windows, macOS, mobile devices, peripherals, and endpoint tech.
• Manage Teams Rooms, conference room tech, AV systems, and hybrid meetings.
• Ensure technology readiness for Board meetings and other high-profile events.
• Manage endpoint provisioning, configuration, and refresh using Intune.
• Use ServiceNow for incident management and escalation coordination.
• Coordinate with infrastructure, network, security, and external vendors.
• Maintain asset inventories and hardware lifecycle management.
• Take ownership of executive issues and communicate updates clearly.
• Maintain confidentiality and professionalism.

Skills

Executive support experience

Stakeholder management

Strong communication

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Microsoft Teams

Windows

macOS

Intune

ServiceNow

AV systems

Job description

Teceze USA is seeking a Senior Site Support Engineer to provide onsite technology support at our Washington, DC headquarters. You will deliver white-glove IT support to executives and senior leaders, ensuring seamless technology for meetings and daily operations.

The role requires strong troubleshooting, excellent communication, and discretion. You will manage Windows/macOS, Microsoft 365, Teams, Intune, and AV systems while coordinating with cross-functional teams and vendors.