Boise Area Service Desk Technician — IT Support & VM

Right! Systems, Inc.; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Right! Systems, Inc. is seeking a Service Desk Technician to join our Boise, ID team.

This full-time role provides end-user support for desktops, software, and peripherals, working with Microsoft 365, virtualization (VMware/Hyper-V), and Azure-related services. Candidates must be local to the service area, legally authorized to work in the United States, and comfortable with an in-office schedule and on-call rotation.

Qualifications

• High school diploma or GED required.
• Technical school or post-secondary education in technology preferred.
• Understanding of business network basics and TCP/IP.
• Experience with end-user support in a business environment is highly preferred.

Responsibilities

• Provide end-user support for troubleshooting and enhancement requests related to desktops, thin-clients, software, and peripherals.
• Escalate and follow up on issues as they are assigned.
• Perform direct follow-up with clients regarding remediation where appropriate.
• Diagnose and resolve emergencies and chronic problems related to availability, security, and performance.
• Provide hardware and software support.
• Manage and maintain Microsoft 365.
• Administer and maintain Virtualization environments (VMWare/Hyper-V).
• Assist with various implementation projects as they relate to Microsoft 365, Office 365 and Azure technologies.
• Interface with other elements of the client support structure including tracking client issues and ensuring closure.
• Install Windows desktop operating systems, software, and peripheral devices.
• Provide network/system utilization and security reports.
• Create and maintain necessary technical support documents.
• Document client systems and processes to create Run Books and related documentation.
• Other work-related duties as assigned.

Skills

Customer support

Troubleshooting

Communication

Documentation

Teamwork

Education

High School Diploma or GED

Technical education in technology

Tools

Microsoft 365

VMware

Hyper-V

Intune

Azure

Job description

Right! Systems, Inc. is seeking a Service Desk Technician to join our Boise, ID team.

This full-time role provides end-user support for desktops, software, and peripherals, working with Microsoft 365, virtualization (VMware/Hyper-V), and Azure-related services. Candidates must be local to the service area, legally authorized to work in the United States, and comfortable with an in-office schedule and on-call rotation.