Executive IT Support Analyst — White-Glove for Executives

Ally; Charlotte (NC); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Bonuses

401K with company match

Employee stock purchase plan

Healthcare benefits

Job summary

Ally Financial seeks an Executive Operations IT Analyst to deliver high-touch technology support for executive leaders and VIP users. You will handle incidents from initial assessment to resolution and ensure meetings, travel, and device changes run smoothly.

Responsibilities include supporting Windows/macOS, coordinating with cross-functional teams, and documenting solutions. A 2+ year track record in IT support plus a focus on discreet handling of sensitive information is required.

Qualifications

• 2+ years of IT support or technology operations experience.
• Experience supporting endpoints, applications, access, connectivity, peripherals, collaboration tools, and remote-access technologies.
• Strong troubleshooting, communication, prioritization, documentation, and customer service skills.
• Bachelor’s degree, relevant technical certifications, or an equivalent combination of education and experience preferred.
• Experience supporting executives, senior leaders, executive assistants, or other high-priority users is preferred.

Responsibilities

• Provide onsite and remote support for Windows and macOS devices, mobile devices, peripherals, collaboration tools, enterprise applications, remote access, and authentication technologies.
• Own incidents and service requests through diagnosis, escalation, resolution, validation, and follow-up.
• Provide white-glove service through proactive support, clear communication, and reliable follow-through.
• Prepare and support technology for executive meetings, presentations, travel, onboarding, and device replacements.
• Coordinate with infrastructure, security, network, identity, application, endpoint, mobility, and audio-visual teams to resolve complex issues.
• Communicate technical findings, business impact, status, workarounds, and solutions clearly to executives and their teams.
• Document troubleshooting activities, resolutions, known workarounds, and support procedures.
• Identify recurring issues and recommend improvements to the executive technology experience.

Skills

IT support

Troubleshooting

Communication

Documentation

Customer service

Prioritization

Education

Bachelor’s degree or certifications

Job description

Ally Financial seeks an Executive Operations IT Analyst to deliver high-touch technology support for executive leaders and VIP users. You will handle incidents from initial assessment to resolution and ensure meetings, travel, and device changes run smoothly.

Responsibilities include supporting Windows/macOS, coordinating with cross-functional teams, and documenting solutions. A 2+ year track record in IT support plus a focus on discreet handling of sensitive information is required.